4/8/2008| A Pleasure Dealing with Wellesley Toyota

Just wanted to say that it was a pleasure dealing with your dealership recently. I've never had a Toyota in the past and therefore have never dealt with Wellesley Toyota. By far, this was the best and most painless car buying experience I have ever had, and I have purchased many new cars over the years. I just purchased a new Ford Explorer recently from Quirk Ford and it was a horror show. Thanks again...Brian Wright was awesome and the salesman Joe and the Financial contact Joe were excellent also. I'll pass the good word around here at Bose. Thanks again.--Doug

3/28/2008| I would absolutely return to purchase another

Dan and Susan Massucco wrote, “we would like to acknowledge the outstanding sales and service support that we received.” The Massuccos from Northborough were drawn to Wellesley Toyota through an internet listing.

2/21/2008| I liked your straight forward approach

“Rather than get me to buy a car, he took the approach of helping me to find the best car for me.!,” writes Rebecca Masland, a new customer. “I am writing to say how happy I am with both the car and the man who sold it to me.”

2/19/2008| Brian was exceptionally helpful and pleasant at ev

Mary Jacobs recently had her car serviced at Wellesley Toyota. “Not only did he (Brian Matthews) assure me that the service would take one hour, but he agreed to go over the Bluetooth process with me.” Mary writes, “my experience was pleasant and easy in every way.”

10/12/2005| Every interaction with you was a pleasure

When shopping for a new car, the Letteney family decided that their vehicle had to meet three requirements: be fuel efficient, large enough to carry kids from the neighborhood, and be “cool.” Their experience with dealerships and salespeople had been spotty, so they were pleasantly surprised at the service they received at Toyota Wellesley. When Aurelio Pabon (salesman) helped them to find their perfect vehicle, Larry Letteney wrote, “We are the happiest two-Toyota family and we owe it all to you. You never rushed us and it was clear that you would value our being customers. The process of loan and pick up and every interaction we have had with you has been a pleasure.”

8/26/2005| Our best purchase experience

Joanne Stang appreciated the customer service that she and her husband received when they were shopping for a new Camry. “I guess it’s not news to you that consumers are traditionally wary when purchasing a car.” Eric Beilowitz (General Sales Manager) put those fears to rest by taking the time to fully answer their questions. This was their third Camry purchase and, according to Joanne, “our best purchase experience."

8/20/2005| Now that’s great customer service

After buying a Highlander from us, Kelly Farewell was moved to write, “Before we found Toyota of Wellesley, I used to absolutely dread the whole shopping/car-buying experience. I no longer feel that way.” What changed her mind? Kevin Kielty (salesman). “It was a pleasure dealing with Kevin. He was courteous, helpful and professional.” Kevin clearly knew a great deal about the product that he was selling, but he also “took the time to patiently answer all of our questions, and never once made us feel like we were taking too much of his time.” When Kelly was unable to go with her husband to pick up their new Highlander, Kevin met with Kelly, at her convenience, to explain the differences between her Camry and the Highlander. “Now that’s great customer service!”

4/14/2005| Please pass along my thanks to everyone.

For over 10 years, Allen Himmelberger has been leasing his Toyotas from Wellesley Toyota. “Your dealership is a model of how to do business and how to treat customers. Please pass along my thanks to everyone. The entire organization mirrors the direction and example it receives from the top.”

2/26/2005| Thanks for your straightforward business practices

Eric Beilowitz also helped Robert Glazer, who was looking to purchase a Highlander. “As someone who hates the traditional car buying process, I appreciate that we got your best price upfront and that you were able to work with us to delay delivery until we were able to close on the sale of our existing car. The Highlander was ready when promised, the communication was excellent, and there were no hidden surprises. Thanks again for your help and for your straightforward business practices.”